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Liz Schwartz | Creative Director
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Top 5 Problems with Your Packaging

Your sub-optimized packaging may be hurting your brand. No other element in your marketing toolbox is as important of packaging. As the “face of your brand,” packaging is featured in advertising, consumer promotion, web, and of course, at the point of purchase. You can’t afford packaging that doesn’t work its hardest all the time.

So what’s the problem?

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#5 – Designing based on internal opinion.

Problem: A lack of consumer perspective.

Do you really know what impression your brand is making? Packaging decisions are often made based on internal stakeholders’ opinions—without regard for what the target audience truly believes.

Solution: Ground your brand in reality.

Listen to what current and potential users have to say so you know where to optimize. You’ll capture their attention…and dollars.

#4 – Getting “old.”

Problem: Packaging no longer reflects shifted consumer expectations.

Convenience, sustainability and health all have different accents then they did five years ago—heck, even a year ago. Failure to optimize gives upstarts the entry point they need to steal share. From you. Not the brands that keep up.

Solution: Constantly audit your category and competitive set.

Gauge how packaging stacks up against emerging and relevant trends. Are the assumptions you were working from yesterday still relevant? If not, evolve.

#3 – Developing packaging design in a vacuum.

Problem: Shoppers are bombarded with packaging options at shelf.

But this dynamic is strikingly absent throughout the brand packaging development process. Too many bad designs are approved in conference rooms where not one competitive item is present.

Solution: Develop packaging in context with the competition.

Analyze your packaging and the brand story it’s telling in the way a consumer would experience it. Does it differentiate the way you intended when placed next to your #1 competitor? How about that up and comer? Partner with those who embrace environmental development. Technology has made gaining an “in-store perspective” more possible than you probably imagine.

#2 – Confusing the brand story.

Problem: Many brands suffer with packaging that doesn’t reflect intended differentiation, or worse, tells a completely different story—and even worse, wastes A LOT of money.

As a marketer who’s poured blood, sweat and tears into developing a unique positioning for your brand, how do you make sure your packaging is doing what it should?

Solution: Embrace first impressions.

Consumers read into every color, font and icon choice, each conveying a different impression about your brand. Validate your packaging with them so you know that it’s communicating what you want it to.

# 1 – Packaging that doesn’t close the sale.

Problem: You’ve redesigned your package...but nothing happens.

Solution: Understand—and admit!—your packaging has a problem.

When “nothing” happens, it may be the result of solving for a problem that didn’t exist. Uncovering packaging’s strengths and weaknesses is the first step toward design greatness. From there, you have the opportunity to offer a truly compelling reason to purchase—to “stick the landing”—and deliver on the brand promise you worked so hard to create.

Originally published at http://pkgbranding.com/top-5-problems-with-your-packaging/

categories: Agency Management, Brand Strategy, Design, Writing
Thursday 03.21.13
Posted by Liz Schwartz - Creative Director
 

Is Quiet the New Loud?

Let's start with the old news: Consumers are overwhelmed by noise. Bombarded by a constant drone of messaging fighting for their attention. And it's impossible to escape from all this noise in the modern retail experience. Online or offline, the number of brand messages screaming like 11-year-old girls at a One Direction appearance is enough to make consumers tune out every message.

How can you stand out in a world of desperate 11-year-olds?

Be quiet.

Selfridges No Noise Campaign

UK retailer Selfridges is running a "No Noise" campaign during the first three months of the year. Working with architect Alex Cochrane, the retailer developed a "quiet store" within the "boisterous store" where all distraction and noise is left at the door.

You even have to leave your phone at the door!

To celebrate minimalist design, Selfridges elicted the help of several CPG brands, including Heinz, Clinique and Levi's, asking them to remove all branding and let their products' silhouettes and color palettes speak for themselves. (Interestingly, this forces a brand to discover its true visual equity.)

The NY Times wrote last July about the simplicity trend as a response to the fast pace of modern Americans. Themes like "honest talk" and "simplicity" are becoming more prevalent as consumers feel stressed by the noise—confusing, complicated, more, louder messages attacking them.

Still, that's all well and good. But what if you're not a well-off British retailer with money to experiment?

BOH Chamomile Tea

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We've seen a few CPG brands get quieter all on their own. Our favorite comes from BOH tea. When introducing a new Chamomile product, BOH decided to separate itself by focusing directly on the calming characteristics of the tea, not printing on the packaging at all. This seems crazy, right? But if you're a consumer looking to relax with a cup of chamomile and you encounter the scene below, it's the whispering packaging that captures your need for relaxation—and your attention.

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Simple

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Unilever has added the U.K. brand Simple to it's U.S. skincare lineup as a direct response to the overwhelming nature of the personal care category. Based on the philosophy of using "no dyes, artificial perfumes or harsh irritants that can upset your skin," the Simple brand story is attempting to reflect purity by appealing to consumers who may feel inundated by too many, too loud, too busy options within the personal care category. With a brand story that shoots for white, clean and pure, with just a touch of class, Simple has partnered with actress Allison Williams to reinforce its brand messaging, and tries to distance itself from multi-pronged, many-product skin care regimes.

Help Remedies

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Help Remedies has developed its brand story specifically to combat the chaos and confusion of over-the-counter medicines. With every pharmaceutical company in America (maybe the world !) trying to solve your every problem with one pill, it has become a point of confusion for consumers to guess correctly which medication will truly help with the problem at hand. Help Remedies' mantra is "Less Drugs, Less Dyes, Less Confusion, Less Waste, Less Greed and Less Self-Indulgence." More Help. Just what the consumer needs.

Maybe your brand story isn't a quiet one. And that's okay. But maybe, deep down, your brand is an introvert. Or maybe, by shouting your brand story like a post-late-night extended commercial for an amazing product we all just can't do without, you're turning people away from your brand without even realizing it.

Just some contemplative food for thought.

Originally published at http://pkgbranding.com/quiet-is-the-new-loud/

categories: Brand Strategy, Design, Writing
Wednesday 03.06.13
Posted by Liz Schwartz - Creative Director
 

Why Should Your Brand "Follow" Pinterest? Consumers.

The designer in me has always sought out inspiration from friends, colleagues, books and magazines. As the Internet continues to evolve, it feels easier and easier to stay on top of trends and design research, but in the past three years Pinterest has totally revitalized my drive for inspiration.

My natural inclination has always been to tack up inspiring images on a cork board next to my work space. Being surrounded by my discoveries has always created a happy, productive and creative work environment. Thanks to that continuous Internet evolution, my work process has evolved, too. I no longer need a physical board of stuff now that well-organized inspiration is only a quick search or click away.

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Here's the thing though; I am not alone. Pinterest has become one of the fastest growing social sites on the web reaching more than 45 million people a month—and they aren't all designers. In fact, very few are. While my own love of Pinterest may have originated with design inspiration, it's not just designers who want to feel inspired. It's for everyone. (Yes, even men.) Pinterest is for the mom who wants a new recipe to replace same-old-Tuesday-chicken. Or the 20-something barfly who wants to look great at the club come Friday night. Or the college professor who's looking to shed a few pounds and needs a reminder why she's ignoring the grumbling in her tummy.

Pinterest does something unique that marketers should pay attention to: It speaks the language consumers use more and more often—pictures. The world is becoming increasingly more visual. Attention spans get shorter, the world gets busier and we are less likely to read all the words we come across every day. Too busy to even type out 140 characters into a tweet? Take two seconds and turn your morning commute horror story into an Instagram instead. Want to find a fantastic new bag for a weekend getaway? Search it on Pinterest to review far more than you could at any single online store.

Beyond the natural fit for e-commerce, I think marketers have struggled a bit to define how Pinterest can help them engage consumers. There are several brands doing a great job engaging through Pinterest:

  • Moleskin follows their loyal users around the globe.
  • Whole Foods engages its shoppers with new recipes and has created a community for natural and organic consumers.
  • Scholastic inspires teachers and parents alike with book clubs and educational picks.
  • Dollar General offers budget-friendly ideas and life hacks.
  • Major League Baseball connects with fans through popular Mascot Boards and consumer generated thoughts about The Love of the Game

As the site continues to evolve, Pinterest wants to work with businesses to help them navigate business and integration challenges. Ultimately, Pinterest presents an opportunity to fit your products into the life of your consumer without the hard sell. Keeping top of mind in today's busy atmosphere is the constant challenge, so if you can engage consumers where they're already looking to be inspired, that should inspire you, too.

Follow Liz on Pinterest

Originally published at http://pkgbranding.com/why-should-your-brand-follow-pinterest-consumers/

categories: Design, Brand Strategy, Writing
Friday 02.22.13
Posted by Liz Schwartz - Creative Director
 

Five Ways to Say "Fresh" Through Food Packaging

Your consumers are just as conscious about your branding and marketing as you are. Is your packaging telling the right freshness story? Check out PKG’s top five ways to say “fresh.”

PKG - Freshness in Packaging

from

Liz Schwartz

Originally published at http://pkgbranding.com/five-ways-to-say-freshness-on-packaging/

categories: Inspiration, Design, Brand Strategy, Writing
Monday 02.04.13
Posted by Liz Schwartz - Creative Director
 

How do you breathe new life into a classic brand?

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I've had the pleasure of becoming a pasta expert over the past year as PKG worked with American Italian Pasta Company on the refresh of their regional pasta brands. The Mueller's brand has over 145 years of history with consumers in the Northeast United States. AIPC came to PKG to bring the brand along with modern audiences while retaining it's classic American heritage. We developed many concepts to see how far consumers would let us take this brand, and in the end we found a way to modernize while maintaining it's classic equity.

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The pasta aisle is historically a visually chaotic space within the grocery store, with national brands, regional brands and store brands all competing for consumer eyes. Understanding that consumer's shop their trusted brands by looking for specific cuts, we set out to create a new system to aid shopability.

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With "short cuts" like elbows and penne, we heard frequently from consumers that they want a large window to identify the pasta shapes. This provided an added challenge for "long cuts" like spaghetti and angel hair. How can you develop a quick visual cue to tell them apart when it's not readily apparent in the window? Photography of course!

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We heard through qualitative and quantitative testing that consumers were drawn to the new aspirational ingredient images as a way to tell apart their favorite cuts of pasta AND suggest a usage. Keep an eye out on grocery store shelves from Michigan to Florida as new packaging for Mueller's begins to rollout.

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Originally published at http://pkgbranding.com/breathing-new-life-into-a-class-brand-muellers-pasta/

categories: Brand Strategy, Design, Writing
Wednesday 11.07.12
Posted by Liz Schwartz - Creative Director
 

PKG

I have been singularly focused on building a new company for about a year so unfortunately, I haven't been very good about posting in this forum. Our official launch date was October 6, 2011 yet in less than 11 months it's amazing to me how far we've come. I have a solid, fearless team who takes on every new challenge with a great sense of energy and unabashed creativity. We have created some amazing work that I can't wait to debut to the world when it becomes commercially available. It's never easy to develop a new company, but I am so proud of all we have already accomplished that it makes all the long hours and hard work worth it. And this is only the beginning...

categories: Agency Management, Brand Strategy, Design, Writing
Friday 08.31.12
Posted by Liz Schwartz - Creative Director
 
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